Company Privacy Policy

Franconia Property Management, LLC (“Franconia Property Management,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes how we collect, use, protect, and retain information when you visit our website, communicate with us, submit an inquiry or rental application, receive SMS communications, or otherwise interact with Franconia Property Management.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect Personal Data that you voluntarily provide to us when you use our website, communicate with our team, inquire about a property, submit information related to a rental application or tenancy, or otherwise interact with our services.

Personal Data may include:

  • First and last name
  • Email address
  • Mobile or telephone number
  • Mailing or residential address
  • City, state, and ZIP code
  • Rental or property-related information
  • Information submitted through website forms
  • Communications you send to Franconia Property Management
  • SMS registration, opt-in, and consent information
  • Other information you voluntarily provide in connection with our services

Our website may also automatically collect certain technical or usage information, such as your Internet Protocol (IP) address, browser type, device type, operating system, pages visited, date and time of access, time spent on the website, and other diagnostic information.

2. How We Use Personal Data

Franconia Property Management may use Personal Data to:

  • Provide, operate, maintain, and improve our website and property management services.
  • Respond to inquiries and requests.
  • Communicate with prospective, current, and former residents.
  • Process and manage rental inquiries and applications.
  • Administer leases and other property-related services.
  • Communicate regarding rent, account balances, payments, maintenance requests, inspections, property notices, lease renewals, move-ins, move-outs, and other property management matters.
  • Contact you by telephone, email, SMS, or other appropriate communication methods.
  • Maintain appropriate business and property management records.
  • Protect the security and integrity of our systems and services.
  • Comply with applicable legal and regulatory requirements.
  • Perform other legitimate functions necessary to provide services you have requested from Franconia Property Management.

We limit the collection and use of Personal Data to information reasonably necessary to provide our services and conduct legitimate business operations. Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

3. SMS and Mobile Communications

If you provide your mobile phone number and opt in to SMS communications from Franconia Property Management, we may use your number to send messages related to our property management and leasing services.

SMS messages may include communications regarding rental inquiries, rental applications, property availability, leasing, lease renewals, move-in and move-out information, rent and account information, payment reminders, maintenance requests and updates, inspections, appointments, property notices, and other communications related to your application, tenancy, property, or interaction with Franconia Property Management.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Opting out of SMS messages does not prevent Franconia Property Management from contacting you through other appropriate methods when necessary regarding your application, tenancy, lease, property, account, maintenance request, or other business matter.

4. No Sale, Sharing, Rental, or Transfer of Personal Data

Franconia Property Management does not sell, rent, share, disclose, or transfer Personal Data to external organizations under any circumstances, even with user consent, except when strictly required to provide or support a service requested by the user or when required to comply with applicable law, regulation, court order, subpoena, or other valid legal process.

This commitment applies to Personal Data generally and specifically includes:

  • Mobile phone numbers
  • SMS registration data
  • SMS opt-in information
  • SMS consent records
  • Email addresses
  • Contact information
  • Resident and applicant information

Personal Data will not be provided to third parties or affiliates for their own marketing, advertising, solicitation, or promotional purposes.

SMS opt-in information and consent will not be sold, rented, shared, disclosed, or transferred to third parties or affiliates for marketing or promotional purposes under any circumstances.

When an authorized service provider requires access to Personal Data strictly to perform a service on behalf of Franconia Property Management, access is limited to the minimum amount of information reasonably necessary to provide that specific service. Such access does not permit the service provider to use the information for its own marketing, advertising, promotional, or unrelated purposes.

5. Service Providers

Franconia Property Management may use authorized service providers to perform necessary functions supporting our operations, such as website hosting, property management software, electronic communications, SMS delivery, payment processing, data storage, or other services necessary to provide our services.

Personal Data is made available to such providers only when strictly necessary to perform the requested service on behalf of Franconia Property Management.

We follow data-minimization practices designed to limit access to only the information necessary for the provider to perform the applicable function.

Service providers are not authorized by Franconia Property Management to sell, share, transfer, or use Personal Data for their own marketing or promotional purposes.

6. SMS Registration Data

Franconia Property Management treats mobile phone numbers, SMS registration information, and SMS opt-in and consent records as protected Personal Data.

Consumer SMS registration data and mobile information will not be sold, shared, rented, disclosed, or transferred to external organizations under any circumstances, even with the user’s consent, except where access is strictly necessary to provide the requested SMS or property management service or disclosure is required by law.

SMS opt-in data and consent will never be provided to third parties or affiliates for their own marketing or promotional purposes.

Providing consent to receive SMS communications from Franconia Property Management does not constitute consent for your mobile information or SMS registration data to be shared with other organizations for their independent use.

7. Safeguards Against Unauthorized Access, Use, or Sharing

Franconia Property Management maintains reasonable administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, disclosure, alteration, or sharing of Personal Data.

These safeguards include:

  • Access controls designed to restrict Personal Data to authorized individuals.
  • Data-minimization practices that limit the collection, use, and availability of information to what is reasonably necessary for legitimate business purposes.
  • Internal safeguards and procedures designed to prevent unauthorized disclosure or sharing.
  • Limiting access to employees, representatives, and authorized service providers who require the information to perform necessary business functions.
  • Reasonable measures designed to protect information from unauthorized access, misuse, alteration, disclosure, or loss.

Access to Personal Data, including SMS registration and consent information, is limited to authorized personnel and authorized service providers with a legitimate and necessary business purpose for accessing the information.

Franconia Property Management does not authorize personnel or service providers to access, use, or disclose Personal Data for unrelated purposes.

While no electronic storage or transmission method can be guaranteed to be completely secure, Franconia Property Management takes reasonable measures to protect Personal Data and regularly evaluates its information-handling practices.

8. Data Minimization

Franconia Property Management seeks to collect and maintain only the Personal Data reasonably necessary to provide our services, communicate with users, maintain appropriate business records, and satisfy applicable legal requirements.

Access to Personal Data is limited according to legitimate business need. We do not intentionally provide broader access to Personal Data than is necessary to perform the applicable function.

9. Retention of Personal Data

Franconia Property Management retains Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

SMS registration, opt-in, and consent information may be retained as reasonably necessary to document communication preferences and compliance with applicable messaging requirements.

When Personal Data is no longer reasonably necessary for these purposes, we may securely delete, anonymize, or otherwise dispose of the information in accordance with our data-management practices and applicable law.

10. Disclosure Required by Law

Franconia Property Management may disclose Personal Data when disclosure is required by applicable law or valid legal process, including a valid court order, subpoena, regulatory requirement, or lawful request from an appropriate governmental authority.

Where legally permitted and reasonably practicable, Franconia Property Management will limit any such disclosure to the information necessary to comply with the applicable legal requirement.

Nothing in this Privacy Policy authorizes Personal Data to be disclosed to an external organization for marketing or promotional purposes.

11. Cookies and Website Technologies

Franconia Property Management may use cookies and similar technologies that are reasonably necessary to operate, secure, and understand the use of our website.

Cookies may be used to:

  • Enable essential website functionality.
  • Remember user preferences.
  • Maintain website security.
  • Understand how visitors interact with our website.
  • Improve website functionality and performance.

You may configure your browser to refuse or limit cookies. However, disabling certain cookies may affect the functionality of portions of the website.

Information collected through cookies and similar technologies remains subject to the privacy protections described in this Privacy Policy.

12. Links to Other Websites

Our website may contain links to websites or services that are not operated or controlled by Franconia Property Management.

If you follow a link to an external website, that organization’s own privacy practices and policies will govern information you provide directly to that organization. We encourage you to review the privacy policy of any external website you visit.

Franconia Property Management is not responsible for the content, security, or privacy practices of independently operated external websites.

13. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and Franconia Property Management does not knowingly collect Personal Data directly from children under 13 through its website.

If we become aware that Personal Data has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information where required.

14. Your Communication Choices

You may contact Franconia Property Management regarding your communication preferences or Personal Data.

For SMS communications:

Reply STOP to opt out of SMS messages.
Reply HELP for assistance.

An SMS opt-out applies to SMS communications and does not necessarily prevent Franconia Property Management from contacting you through other appropriate communication methods regarding matters related to your rental application, lease, tenancy, property, account, maintenance, or other services.

15. Changes to This Privacy Policy

Franconia Property Management may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements.

When this Privacy Policy is updated, the revised version will be posted on our website and the “Last Updated” date will be revised accordingly.

We encourage users to periodically review this Privacy Policy for updates.

16. Contact Us

For questions about SMS communications, contact Franconia Property Management at (603) 489-6917 or management@franconiapm.com.

Franconia Property Management, LLC
 PO Box 306
Epping, NH 03042
Website: franconiapm.com
Email: management@franconiapm.com
Phone: (603) 489-6917

SMS Terms & Conditions

By providing your mobile phone number and opting in to receive text messages from Franconia Property Management, you consent to receive SMS and/or MMS communications related to our property management and leasing services.

Messages may include, but are not limited to, communications regarding rental inquiries, property availability, rental applications, leasing and lease renewals, move-in and move-out information, rent and account balances, payment reminders, maintenance requests and updates, property inspections, scheduled appointments, property notices, resident communications, and other information related to your tenancy, application, or interaction with Franconia Property Management.

1. Message Frequency
 Message frequency varies depending on your relationship and interactions with Franconia Property Management. You may receive recurring messages when necessary to provide leasing, property management, maintenance, account, or resident-related communications.

2. Message and Data Rates
 Message and data rates may apply. Your wireless carrier’s standard messaging and data rates may apply to messages sent to or received from Franconia Property Management.

3. Opting Out
 You may opt out of receiving SMS messages at any time by replying STOP to any message from Franconia Property Management. After submitting an opt-out request, you may receive a final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages unless you subsequently opt in again.

Opting out of SMS communications does not prevent Franconia Property Management from contacting you through other appropriate methods, including email, telephone, mail, or notices, when necessary regarding your application, lease, tenancy, property, account, maintenance request, or other business matters.

4. Help and Support
 For assistance with SMS communications, reply HELP to any message from Franconia Property Management. You may also contact Franconia Property Management directly at 603-489-6917 or management@franconiapm.com.

5. Consent
 Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services. By opting in, you confirm that you are authorized to provide the mobile number submitted and consent to receive messages from Franconia Property Management at that number.

6. Delivery of Messages
 Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your wireless carrier, mobile device, service availability, or other factors outside the control of Franconia Property Management.

7. Supported Carriers
 SMS availability may vary by wireless carrier and mobile device. Franconia Property Management does not guarantee that SMS services will be available through all carriers or on all devices.

8. Privacy
 Franconia Property Management respects your privacy. Mobile information, including phone numbers and SMS opt-in consent data, will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

For additional information regarding how Franconia Property Management collects, uses, and protects personal information, please review our Privacy Policy.

9. Changes to These Terms
 Franconia Property Management may update these SMS Terms & Conditions from time to time. Any updates will be posted on our website with a revised effective date. Continued participation in the SMS program following an update constitutes acceptance of the revised terms, subject to applicable law.

Contact Us

If You have any questions about this Privacy Policy, You can contact us by email at ngray@franconiapm.com.